FAQ

How Do I Order?

To order via our wholesale website please click here to apply for a trade account.

Alternatively you can email us at wholesale@alteredchic.co.uk for a wholesale brochure and to place an order.

What is your minimum order?

We have no minimum order.

How much is shipping?

Shipping to the UK is £10.00 on all orders under £120.00.

Carriage is paid on all UK orders of £120.00 or over (ex VAT).

For shipping outside of the UK please get in touch for more information.

How can I pay for my order?

Payment can either be made on our website by card or by PayPal. All major credit cards are accepted.

Invoice can be paid by any either card, PayPal or BACS.

Orders are pro forma for the first order, 30 days thereafter.

What is your turnaround for wholesale orders?

We usually dispatch orders within 5 working days. 

Please note that this may be extended during busy periods. We will keep you informed via email. If we have to extend our lead times we will ensure this is displayed clearly on our website.

What if there is a problem when my order arrives?

We always double check all our orders and try to pack them in the safest way but in the unlikely event that there are any issues with your order, please notify us within 2 working days of receipt of goods.

Do you have product images which we can use?

Our product images are available for use by our wholesale customers for marketing via social media and their own websites. These can be found here or we can provide these via email if requested.

How can we contact you?

If you have any problems, please feel free to contact us via post, email or phone:

Altered Chic, Unit 45 Clocktower Business Centre, Works Road, Staveley, Derbyshire, S43 2PE

wholesale@alteredchic.co.uk

01246 470057

Where can we find you on social media?

You can find us on Facebook, Instagram, Twitter and Pinterest. All our social media accounts are @alteredchic to keep things nice and easy to remember.